First customer call!

What I love about user research is that I always learn something that surprises me and today’s call with a Mifos customer in Lebanon was no exception.  After working with the demo software and reading the user manual, I was beginning to formulate some user “personas” who are typical of the people who use the Mifos software and why.

Mifos Home Page

Mifos Home Page

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Week 1 Wrap-up

Lucky Iron FishI’ve reached the end of my first week on the Mifos project.  The Mifos team has been very welcoming and I’m looking forward to working more closely with them.  I “vMet” (see Post 2) some of the Mifos users during a User Meet-up Skype call to discuss the UI.  It’s been fun.

What I learned:     Continue reading