What isn’t forbidden is compulsory

As a usability specialist and user experience designer, I live to make things easier for the user.  It’s what I do.  I hate products and processes that are difficult for no apparent reason.  Unfortunately, there are plenty of them roaming our world just waiting to pounce – causing anxiety, sleepless nights, or worse, feelings of inadequacy.

The New Yorker Magazine, Feb. 16, 1976

The New Yorker Magazine, Feb. 16, 1976

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